eb3333 Privacy Policy

1. Introduction

eb3333 is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We understand that players in Bangladesh entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy sets out in clear, formal English how eb3333 collects, stores, uses, shares, and protects your personal data in connection with your use of our services.

This document should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall contractual and regulatory framework governing your relationship with eb3333.

eb3333 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered contact details or by displaying a prominent notice on the platform. Continued use of eb3333 following such notification constitutes acceptance of the revised policy.

2. Categories of Personal Data

eb3333 collects personal data from players through several means, including directly at registration, through your use of the platform, and from third-party sources where lawfully permitted. The categories of data we may collect include:

• Identity Data: Full name, date of birth, nationality, and copies of identity documents submitted for verification purposes (such as a National Identity Card, passport, or driving licence).
• Contact Data: Mobile phone number, email address, and physical address (city, district, division) within Bangladesh.
• Financial Data: Details of the payment methods you use — such as your bKash, Nagad, or Rocket mobile wallet account identifiers, or domestic bank account references — as well as records of deposits, withdrawals, and transaction history on the platform. We do not store full card numbers or full mobile financial service PINs.
• Account & Gaming Data: Your login credentials (stored in encrypted form), gaming history, bet records, session timestamps, bonus redemptions, and account preferences.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and general geolocation data derived from your IP address at the time of access.
• Usage Data: Information about how you navigate and interact with the eb3333 platform, including pages visited, games played, time spent per session, and features accessed.
• Communications Data: Records of any correspondence you initiate with the eb3333 support team, including the content of messages, timestamps, and the channel used (email, live chat, or support ticket).

We do not knowingly collect personal data from individuals under the age of 21 years. If we become aware that data has been collected from an underage person, that data will be deleted and the associated account will be closed immediately.

3. How We Collect Your Data

eb3333 collects personal data through the following channels:

• Direct submission: Data you provide when completing the registration form, submitting identity verification documents, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical and usage data collected automatically when you access and interact with the eb3333 website or mobile platform, including data gathered via cookies and similar tracking technologies (see Section 8 below).
• Third-party sources: Data received from payment service providers (such as bKash, Nagad, Rocket, and Upay) in connection with transaction processing, and from identity verification partners in connection with age and identity checks.

4. Purposes of Processing

eb3333 processes your personal data for the following purposes, each of which rests on a lawful basis:

5. When We Share Your Data

eb3333 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment processors and mobile financial service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other payment partners, solely to process your transactions.
• Identity and age verification partners: Third-party KYC service providers engaged to verify the identity and age of players, to the minimum extent required for that purpose.
• Game technology providers: Licensed game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data necessary to deliver their games within the eb3333 platform environment.
• Fraud prevention and security services: Specialist third parties engaged to detect and prevent fraudulent activity, money laundering, and cybersecurity threats.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a lawful request from a competent regulatory or law enforcement authority, eb3333 will disclose personal data to the extent strictly required by that obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eb3333's business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

All third-party service providers engaged by eb3333 are contractually required to handle personal data securely, to use it only for the specified purpose, and to maintain confidentiality.

6. International Data Transfers

Some of eb3333's technology partners and game providers operate infrastructure located outside Bangladesh. Where your personal data is transferred internationally in connection with the delivery of our services, eb3333 takes appropriate steps to ensure that such transfers are subject to adequate data protection safeguards, consistent with the standards described in this Privacy Policy. By using the eb3333 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in the circumstances described above.

7. How Long We Keep Your Data

eb3333 retains personal data for as long as your account remains active and for a reasonable period thereafter, to satisfy legal, regulatory, and business obligations. The following general retention principles apply:

• Account and identity data is retained for the duration of your account relationship with eb3333 and for a minimum period of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of five years from the date of each transaction, or longer if required by applicable law.
• Support communications are retained for a period of three years from the date of each interaction, or until the matter to which they relate is fully resolved.
• Marketing preferences and consent records are retained for as long as you remain a registered player and for a reasonable period after account closure to demonstrate compliance.

When personal data is no longer required for any lawful purpose, eb3333 will securely delete or anonymise it in a manner that prevents reconstruction.

8. Security Measures

eb3333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption applied to all data transmitted between your device and the eb3333 platform.
• Secure, encrypted storage of passwords and sensitive account credentials — eb3333 staff cannot view your password in plain text.
• Strict internal access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their job functions.
• Regular security assessments and monitoring of the platform infrastructure for vulnerabilities and threats.
• Multi-factor authentication options available to players to add an additional layer of account security.

While eb3333 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying eb3333 promptly if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

The eb3333 platform uses cookies and similar tracking technologies (such as pixel tags and local storage) to deliver core functionality, remember your preferences, analyse platform usage, and support fraud prevention. The following types of cookies may be placed on your device:

• Essential cookies: Required for basic platform functionality, including session management, login state, and security tokens. These cannot be disabled without impairing your ability to use the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, enabling eb3333 to identify usability improvements.
• Preference cookies: Store your language, layout, and other personalisation settings so that you do not need to re-enter them on each visit.
• Marketing cookies: May be used to deliver relevant promotional content to you, where you have given consent. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting eb3333 support.

Most web browsers allow you to control cookie settings. Blocking all cookies may affect the functionality of the eb3333 platform. For further information on managing cookies, please consult your browser's help documentation.

10. Player Data Rights

As a player on the eb3333 platform, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data eb3333 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data updates (such as changes to your registered name) may require additional identity verification before they can be processed.
• Right to erasure: In certain circumstances, you may request that eb3333 delete your personal data. This right is subject to limitations where retention is required by law (for example, financial records retained for anti-money-laundering compliance cannot be deleted on request).
• Right to restrict processing: You may request that eb3333 temporarily restrict the processing of your personal data whilst a dispute or complaint is being resolved.
• Right to object to marketing: You may withdraw consent to receive marketing communications from eb3333 at any time by contacting our support team. Withdrawal of marketing consent does not affect the processing of your data for other lawful purposes.
• Right to data portability: Where technically feasible and lawfully permitted, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact the eb3333 support team using the email address published in the footer of this page. eb3333 will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

11. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how eb3333 has handled your personal data, please contact our support team at the email address shown in the footer of this page. All correspondence should be written in English to ensure prompt and accurate handling.

eb3333 takes privacy complaints seriously and will investigate all concerns thoroughly. If you are not satisfied with eb3333's response to your complaint, you may have the right to escalate the matter to an appropriate supervisory authority in your jurisdiction.